Vera™ ▾ Platform Status
All Systems Operational

About This Site

This page provides a dashboard of real-time and historical data on system performance from our Network Operations Center, where we monitor the status of all features, components, and services on the Vera Control Platform. In the event there is a disruption in service, incident notes will be updated here. Use the simple “Subscribe to Updates” button above to automatically receive alerts and stay informed of any issues, as they happen.

Uptime over the past 90 days. View historical uptime.
APIs Operational
3rd Party Developer APIs   ? Operational
VeraProtect Professional Security Monitoring Operational
Customer Call Center   ? Operational
Cellular Backup   ? Operational
Customer Care ? Operational
Support Ticket and Helpdesk Software (Desk.com)   ? Operational
Email (Google Apps)   Operational
Incoming Phone Calls (Talkdesk)   Operational
Outgoing Phone Calls (Talkdesk)   Operational
Voicemail (Talkdesk)   Operational
Energy Management Operational
ERGY 2.0 Energy Manager Service   ? Operational
Mobile ? Operational
Login   Operational
Event Servers   Operational
Remote Access   Operational
Storage Servers   Operational
Notification Services Operational
Email Notifications   Operational
Push Notifications   Operational
SMS Notifications   Operational
Portal (Legacy - UI5) ? Operational
90 days ago
100.0 % uptime
Today
Login & User Accounts   Operational
90 days ago
100.0 % uptime
Today
Events   Operational
Logs   Operational
Remote Access   Operational
Storage Servers   Operational
Portal (Modern - UI7) ? Operational
90 days ago
100.0 % uptime
Today
Login & User Accounts   Operational
90 days ago
100.0 % uptime
Today
Events   Operational
Logs   Operational
Remote Access   Operational
Storage Servers   Operational
Websites Operational
90 days ago
99.81 % uptime
Today
http://www.getvera.com   Operational
90 days ago
98.88 % uptime
Today
https://shop.getvera.com   Operational
90 days ago
99.89 % uptime
Today
http://support.getvera.com   Operational
90 days ago
100.0 % uptime
Today
https://alexa.getvera.com   Operational
90 days ago
100.0 % uptime
Today
http://forum.micasaverde.com   Operational
90 days ago
99.89 % uptime
Today
http://apps.mios.com   Operational
90 days ago
100.0 % uptime
Today
https://download.mios.com   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Apps Uptime ?
Fetching
Community Uptime ?
Fetching
Portal Uptime (Legacy - UI5) ?
Fetching
Portal Response Time (Legacy - UI5) ?
Fetching
Portal Uptime (Modern - UI7) ?
Fetching
Portal Response Time (Modern - UI7) ?
Fetching
Shop Uptime ?
Fetching
Support Uptime ?
Fetching
Website Uptime ?
Fetching
Past Incidents
Apr 25, 2018

No incidents reported today.

Apr 24, 2018
INVESTIGATING INCIDENT: Camera uploads may be affected
Resolved - This incident has been resolved.
Apr 24, 03:54 PDT
Investigating - Some of our users may be experiencing issues with pictures and video uploads.

Our apologies for any inconvenience this incident has causes.

As always, should you have any questions, comments, or concerns, please email us at support@getvera.com.

Sincerely,

Network Operations Team
Vera Control, Ltd. ▾ Smarter Home Control
www.getvera.com ▾ status@getvera.com ▾ +1 (866) 966-2272
Apr 20, 07:34 PDT
Apr 23, 2018

No incidents reported.

Apr 22, 2018

No incidents reported.

Apr 21, 2018

No incidents reported.

Apr 19, 2018

No incidents reported.

Apr 18, 2018

No incidents reported.

Apr 17, 2018
Software upgrade on Vera servers.
Completed - The scheduled maintenance has been completed.
Apr 17, 02:31 PDT
Scheduled - We will performing a software upgrade on Vera servers.

This update contains database security and data storage updates.

What do you need to know?

This is a server-side update, not a Vera gateway update. The upgrade is done in preparation for the upcoming Vera firmware update.

What you have to do?

There's no input needed on your side as this is a server-side process. This is just a heads-up.
Our apologies for any inconvenience this may cause.

As always, should you have any questions, comments, or concerns, please email us at support@getvera.com.

Sincerely,

Network Operations Team
Vera Control, Ltd. ▾ Smarter Home Control
www.getvera.com ▾ status@getvera.com ▾ +1 (866) 966-2272
Apr 16, 04:02 PDT
Apr 16, 2018
vera-us-oem-relay11.mios.com Scheduled for hardware upgrade
Completed - The scheduled maintenance has been completed.
Apr 16, 06:08 PDT
Scheduled - Please note that vera-us-oem-relay11.mios.com is scheduled for hardware upgrade.

Our apologies for any inconvenience this operation in performance may cause.

As always, should you have any questions, comments, or concerns, please email us at support@getvera.com.

Sincerely,

Network Operations Team
Vera Control, Ltd. ▾ Smarter Home Control
www.getvera.com ▾ status@getvera.com ▾ +1 (866) 966-2272
Feb 9, 04:49 PST
vera-us-oem-relay51.mios.com Scheduled for hardware upgrade
Completed - The scheduled maintenance has been completed.
Apr 16, 06:08 PDT
Scheduled - Please note that vera-us-oem-relay51.mios.com is scheduled for hardware upgrade.

Our apologies for any inconvenience this operation in performance may cause.

As always, should you have any questions, comments, or concerns, please email us at support@getvera.com.

Sincerely,

Network Operations Team
Vera Control, Ltd. ▾ Smarter Home Control
www.getvera.com ▾ status@getvera.com ▾ +1 (866) 966-2272
Feb 9, 04:41 PST
Scheduled Reboot for vera-us-oem-relay11.mios.com
Completed - The scheduled maintenance has been completed.
Apr 16, 06:07 PDT
Scheduled - Please note that vera-us-oem-relay11.mios.com is scheduled for reboot due to a kernel upgrade


Our apologies for any inconvenience this degradation in performance may cause.

As always, should you have any questions, comments, or concerns, please email us at support@getvera.com.

Sincerely,

Network Operations Team
Vera Control, Ltd. ▾ Smarter Home Control
www.getvera.com ▾ status@getvera.com ▾ +1 (866) 966-2272
Jan 4, 04:30 PST
Scheduled Reboot for vera-us-oem-relay12.mios.com
Completed - The scheduled maintenance has been completed.
Apr 16, 06:07 PDT
Scheduled - Please note that vera-us-oem-relay12.mios.com is scheduled for reboot due to a kernel upgrade


Our apologies for any inconvenience this degradation in performance may cause.

As always, should you have any questions, comments, or concerns, please email us at support@getvera.com.

Sincerely,

Network Operations Team
Vera Control, Ltd. ▾ Smarter Home Control
www.getvera.com ▾ status@getvera.com ▾ +1 (866) 966-2272
Jan 4, 04:32 PST
Scheduled Reboot for 2 relay servers
Completed - The scheduled maintenance has been completed.
Apr 16, 06:07 PDT
Scheduled - Please note that vera-us-oem-relay11.mios.com and vera-us-oem-relay12.mios.com are scheduled for reboot due to a kernel upgrade.

Our apologies for any inconvenience this degradation in performance may cause.

As always, should you have any questions, comments, or concerns, please email us at support@getvera.com.

Sincerely,

Network Operations Team
Vera Control, Ltd. ▾ Smarter Home Control
www.getvera.com ▾ status@getvera.com ▾ +1 (866) 966-2272
Jan 4, 04:23 PST
vera-us-oem-relay12.mios.com Scheduled for hardware upgrade
Completed - The scheduled maintenance has been completed.
Apr 16, 06:06 PDT
Scheduled - Please note that vera-us-oem-relay12.mios.com is scheduled for hardware upgrade.

Our apologies for any inconvenience this operation in performance may cause.

As always, should you have any questions, comments, or concerns, please email us at support@getvera.com.

Sincerely,

Network Operations Team
Vera Control, Ltd. ▾ Smarter Home Control
www.getvera.com ▾ status@getvera.com ▾ +1 (866) 966-2272
Feb 9, 04:50 PST
Wiki and Forum are scheduled for hardware upgrade.
Completed - Upgrade Completed!
Apr 16, 06:05 PDT
Scheduled - Please note that wiki and forum are scheduled for hardware upgrade.

forum.getvera.com
forum.micasaverde.com
forum.mios.com
wiki.micasaverde.com
wiki.mios.com
wiki.getvera.com

Our apologies for any inconvenience this operation in performance may cause.

As always, should you have any questions, comments, or concerns, please email us at support@getvera.com.

Sincerely,

Network Operations Team
Vera Control, Ltd. ▾ Smarter Home Control
www.getvera.com ▾ status@getvera.com ▾ +1 (866) 966-2272
Apr 12, 22:54 PDT
Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018

No incidents reported.

Apr 11, 2018

No incidents reported.

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