Vera™ ▾ Platform Status
All Systems Operational

About This Site

This page provides a dashboard of real-time and historical data on system performance from our Network Operations Center, where we monitor the status of all features, components, and services on the Vera Control Platform. In the event there is a disruption in service, incident notes will be updated here. Use the simple “Subscribe to Updates” button above to automatically receive alerts and stay informed of any issues, as they happen.

APIs Operational
3rd Party Developer APIs   ? Operational
VeraProtect Professional Security Monitoring Operational
Customer Call Center   ? Operational
Cellular Backup   ? Operational
Customer Care ? Operational
Support Ticket and Helpdesk Software (Desk.com)   ? Operational
Email (Google Apps)   Operational
Incoming Phone Calls (Talkdesk)   Operational
Outgoing Phone Calls (Talkdesk)   Operational
Voicemail (Talkdesk)   Operational
Energy Management Operational
ERGY 2.0 Energy Manager Service   ? Operational
Mobile ? Operational
Login   Operational
Event Servers   Operational
Remote Access   Operational
Storage Servers   Operational
Notification Services Operational
Email Notifications   Operational
Push Notifications   Operational
SMS Notifications   Operational
Portal (Legacy - UI5) ? Operational
90 days ago
100.0 % uptime
Today
Login & User Accounts   Operational
90 days ago
100.0 % uptime
Today
Events   Operational
Logs   Operational
Remote Access   Operational
Storage Servers   Operational
Portal (Modern - UI7) ? Operational
90 days ago
99.93 % uptime
Today
Login & User Accounts   Operational
90 days ago
99.93 % uptime
Today
Events   Operational
Logs   Operational
Remote Access   Operational
Storage Servers   Operational
Websites Operational
90 days ago
99.65 % uptime
Today
http://www.getvera.com   Operational
90 days ago
99.99 % uptime
Today
https://shop.getvera.com   Operational
90 days ago
99.89 % uptime
Today
http://support.getvera.com   Operational
90 days ago
100.0 % uptime
Today
https://alexa.getvera.com   Operational
90 days ago
97.72 % uptime
Today
http://forum.micasaverde.com   Operational
90 days ago
100.0 % uptime
Today
http://apps.mios.com   Operational
90 days ago
100.0 % uptime
Today
https://download.mios.com   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Apps Uptime ?
Fetching
Community Uptime ?
Fetching
Portal Uptime (Legacy - UI5) ?
Fetching
Portal Response Time (Legacy - UI5) ?
Fetching
Portal Uptime (Modern - UI7) ?
Fetching
Portal Response Time (Modern - UI7) ?
Fetching
Shop Uptime ?
Fetching
Support Uptime ?
Fetching
Website Uptime ?
Fetching
Past Incidents
Sep 19, 2017

No incidents reported today.

Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017

No incidents reported.

Sep 13, 2017

No incidents reported.

Sep 12, 2017
Resolved - Incident was resolved and monitoring for the last 20 hours did not raise any new issues.

Our apologies for any inconvenience this degradation in performance may have caused.

As always, should you have any questions, comments, or concerns, please email us at support@getvera.com.

Sincerely,

Network Operations Team
Vera Control, Ltd. ▾ Smarter Home Control
www.getvera.comstatus@getvera.com ▾ +1 (866) 966-2272
Sep 12, 13:58 PDT
Monitoring - Our server fwd1 that serves a part of our ui5 clients has been put in maintenance by our VPS provider.
Clients and gateways should be automatically switched to another server, but some requests might fail or timeout.

Our apologies for any inconvenience this brief interruption in service may cause.

As always, should you have any questions, comments, or concerns, please email us at support@getvera.com.

Sincerely,

Network Operations Team
Vera Control, Ltd. ▾ Smarter Home Control
www.getvera.comstatus@getvera.com ▾ +1 (866) 966-2272
Sep 11, 15:32 PDT
Sep 10, 2017

No incidents reported.

Sep 9, 2017

No incidents reported.

Sep 8, 2017

No incidents reported.

Sep 7, 2017

No incidents reported.

Sep 6, 2017

No incidents reported.

Sep 5, 2017

No incidents reported.