Vera™ ▾ Platform Status
All Systems Operational

About This Site

This page provides a dashboard of real-time and historical data on system performance from our Network Operations Center, where we monitor the status of all features, components, and services on the Vera Control Platform. In the event there is a disruption in service, incident notes will be updated here. Use the simple “Subscribe to Updates” button above to automatically receive alerts and stay informed of any issues, as they happen.

APIs Operational
3rd Party Developer APIs ? Operational
VeraProtect Professional Security Monitoring Operational
Customer Call Center ? Operational
Cellular Backup ? Operational
Customer Care ? Operational
Support Ticket and Helpdesk Software (Zendesk) ? Operational
Email (Google Apps) Operational
Energy Management Operational
ERGY 2.0 Energy Manager Service ? Operational
Mobile ? Operational
Login Operational
Event Servers Operational
Remote Access Operational
Storage Servers Operational
Notification Services Operational
Email Notifications Operational
Push Notifications Operational
SMS Notifications Operational
Portal (Legacy - UI5) ? Operational
90 days ago
100.0 % uptime
Today
Login & User Accounts Operational
90 days ago
100.0 % uptime
Today
Events Operational
Logs Operational
Remote Access Operational
Storage Servers Operational
Portal (Modern - UI7) ? Operational
90 days ago
100.0 % uptime
Today
Login & User Accounts Operational
90 days ago
100.0 % uptime
Today
Events Operational
Logs Operational
Remote Access Operational
Storage Servers Operational
Websites Operational
90 days ago
100.0 % uptime
Today
http://www.getvera.com Operational
90 days ago
100.0 % uptime
Today
https://shop.getvera.com Operational
90 days ago
100.0 % uptime
Today
http://support.getvera.com Operational
90 days ago
100.0 % uptime
Today
https://alexa.getvera.com Operational
90 days ago
100.0 % uptime
Today
http://forum.micasaverde.com Operational
90 days ago
100.0 % uptime
Today
http://apps.mios.com Operational
90 days ago
100.0 % uptime
Today
https://download.mios.com Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
May 25, 2020

No incidents reported today.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.

May 19, 2020

No incidents reported.

May 18, 2020

No incidents reported.

May 17, 2020

No incidents reported.

May 16, 2020
Completed - The scheduled maintenance has been completed.
May 16, 10:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 06:45 PDT
Scheduled - One of our physical servers will be moved from Springfield to McLean.
During this time the following components might be sluggish or unresponsive:

* firmware upgrade/download service
Even though we have multiple download servers, some clients might encounter issues in upgrading or
downloading firmware files from our servers.
* displaying remote content in emails
This content is fully cached in CDN's, but timeouts to the master server can affect performance.

As always, should you have any questions, comments, or concerns, please email us at support@getvera.com.

Sincerely,

Network Operations Team
Vera Control, Ltd. ▾ Smarter Home Control
www.getvera.comstatus@getvera.com ▾ +1 (866) 966-2272
May 15, 05:47 PDT
May 15, 2020

No incidents reported.

May 14, 2020

No incidents reported.

May 13, 2020

No incidents reported.

May 12, 2020

No incidents reported.

May 11, 2020

No incidents reported.