Vera™ ▾ Platform Status
All Systems Operational

About This Site

This page provides a dashboard of real-time and historical data on system performance from our Network Operations Center, where we monitor the status of all features, components, and services on the Vera Control Platform. In the event there is a disruption in service, incident notes will be updated here. Use the simple “Subscribe to Updates” button above to automatically receive alerts and stay informed of any issues, as they happen.

APIs Operational
3rd Party Developer APIs ? Operational
VeraProtect Professional Security Monitoring Operational
Customer Call Center ? Operational
Cellular Backup ? Operational
Customer Care ? Operational
Support Ticket and Helpdesk Software (Desk.com) ? Operational
Email (Google Apps) Operational
Incoming Phone Calls (Talkdesk) Operational
Outgoing Phone Calls (Talkdesk) Operational
Voicemail (Talkdesk) Operational
Energy Management Operational
ERGY 2.0 Energy Manager Service ? Operational
Mobile ? Operational
Login Operational
Event Servers Operational
Remote Access Operational
Storage Servers Operational
Notification Services Operational
Email Notifications Operational
Push Notifications Operational
SMS Notifications Operational
Portal (Legacy - UI5) ? Operational
90 days ago
100.0 % uptime
Today
Login & User Accounts Operational
90 days ago
100.0 % uptime
Today
Events Operational
Logs Operational
Remote Access Operational
Storage Servers Operational
Portal (Modern - UI7) ? Operational
90 days ago
100.0 % uptime
Today
Login & User Accounts Operational
90 days ago
100.0 % uptime
Today
Events Operational
Logs Operational
Remote Access Operational
Storage Servers Operational
Websites Operational
90 days ago
100.0 % uptime
Today
http://www.getvera.com Operational
90 days ago
100.0 % uptime
Today
https://shop.getvera.com Operational
90 days ago
100.0 % uptime
Today
http://support.getvera.com Operational
90 days ago
100.0 % uptime
Today
https://alexa.getvera.com Operational
90 days ago
100.0 % uptime
Today
http://forum.micasaverde.com Operational
90 days ago
100.0 % uptime
Today
http://apps.mios.com Operational
90 days ago
100.0 % uptime
Today
https://download.mios.com Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
May 19, 2019

No incidents reported today.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019
Resolved - This incident has been resolved.
May 14, 22:11 PDT
Investigating - Due to a core network routing error, you might encountering one of the following behaviors:
- unresponsive portal or sessions for devices on ui5 or ui7
- wiki and forum fully inaccessible
- failing or lagging events and notification

We are working on resolving this issue as quickly as possible!

Our apologies for any inconvenience this degradation in performance may cause.

As always, should you have any questions, comments, or concerns, please email us at support@getvera.com.

Sincerely,

Network Operations Team
Vera Control, Ltd. ▾ Smarter Home Control
www.getvera.comstatus@getvera.com ▾ +1 (866) 966-2272
May 14, 20:52 PDT
May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019

No incidents reported.

May 8, 2019

No incidents reported.

May 7, 2019

No incidents reported.

May 6, 2019

No incidents reported.

May 5, 2019

No incidents reported.