Vera™ ▾ Platform Status
All Systems Operational

About This Site

This page provides a dashboard of real-time and historical data on system performance from our Network Operations Center, where we monitor the status of all features, components, and services on the Vera Control Platform. In the event there is a disruption in service, incident notes will be updated here. Use the simple “Subscribe to Updates” button above to automatically receive alerts and stay informed of any issues, as they happen.

APIs Operational
3rd Party Developer APIs   ? Operational
VeraProtect Professional Security Monitoring Operational
Customer Call Center   ? Operational
Cellular Backup   ? Operational
Customer Care ? Operational
Support Ticket and Helpdesk Software (Desk.com)   ? Operational
Email (Google Apps)   Operational
Incoming Phone Calls (Talkdesk)   Operational
Outgoing Phone Calls (Talkdesk)   Operational
Voicemail (Talkdesk)   Operational
Energy Management Operational
ERGY 2.0 Energy Manager Service   ? Operational
Mobile ? Operational
Login   Operational
Event Servers   Operational
Remote Access   Operational
Storage Servers   Operational
Notification Services Operational
Email Notifications   Operational
Push Notifications   Operational
SMS Notifications   Operational
Portal (Legacy - UI5) ? Operational
90 days ago
99.99 % uptime
Today
Login & User Accounts   Operational
90 days ago
99.99 % uptime
Today
Events   Operational
Logs   Operational
Remote Access   Operational
Storage Servers   Operational
Portal (Modern - UI7) ? Operational
90 days ago
99.91 % uptime
Today
Login & User Accounts   Operational
90 days ago
99.91 % uptime
Today
Events   Operational
Logs   Operational
Remote Access   Operational
Storage Servers   Operational
Websites Operational
90 days ago
98.86 % uptime
Today
http://www.getvera.com   Operational
90 days ago
100.0 % uptime
Today
https://shop.getvera.com   Operational
90 days ago
100.0 % uptime
Today
http://support.getvera.com   Operational
90 days ago
100.0 % uptime
Today
https://alexa.getvera.com   Operational
90 days ago
100.0 % uptime
Today
http://forum.micasaverde.com   Operational
90 days ago
92.42 % uptime
Today
http://apps.mios.com   Operational
90 days ago
99.62 % uptime
Today
https://download.mios.com   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Sep 8, 04:21 PDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 8, 02:28 PDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 5, 05:03 PDT
Scheduled - SCHEDULED MAINTENANCE: Minor service interruption due to hardware upgrade

We'll have a maintenance window scheduled in one of our Datacenters:

Window Start Time: Saturday, September 8, 2018 05:00 (UTC-0700)
Window End Time: Saturday, September 8, 2018 07:00 (UTC-0700)
Expected Impact: < 10 minutes
Reason: Router hardware upgrade to improve security, stability, and capacity

It might be possible that during the 10 minutes timeframe, the remote access to your Vera unit might not be fullfilled . Otherwise, your Vera unit and automations will continue to function normally as no other services are affected.

As always, should you have any questions, comments, or concerns, please email us at support@getvera.com.

Sincerely,

Network Operations Team
Vera Control, Ltd. ▾ Smarter Home Control
www.getvera.comstatus@getvera.com ▾ +1 (866) 966-2272
Sep 5, 05:00 PDT
Past Incidents
Jan 20, 2019

No incidents reported today.

Jan 19, 2019

No incidents reported.

Jan 18, 2019

No incidents reported.

Jan 17, 2019

No incidents reported.

Jan 16, 2019
Resolved - We have identified and addressed the notification queue issue.
All events and notifications services are back to normal.

Our apologies for any inconvenience this incident may have caused​.
As always, should you have any questions, comments, or concerns, please email us at support@getvera.com.

Sincerely, Network Operations Team Vera Control, Ltd. ▾ Smarter Home Control www.getvera.comstatus@getvera.com ▾ +1 (866) 966-2272
Jan 16, 04:52 PST
Identified - Some of our users may be experiencing issues with receiving Email notifications events.
Push Notifications on the mobile apps are NOT affected.

We have identified an issue with the queuing algorithm on some of our events servers and we're working on resolving it.
ETA to resolution and fix - approx. 1 Hour

Our apologies for any inconvenience this incident has caused.

As always, should you have any questions, comments, or concerns, please email us at support@getvera.com.

Sincerely,

Network Operations Team
Vera Control, Ltd. ▾ Smarter Home Control
www.getvera.comstatus@getvera.com ▾ +1 (866) 966-2272
Jan 16, 02:42 PST
Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.