INCIDENT: Core routing error
Incident Report for Vera Control, Ltd.
Due to a core network routing error, during the last 45 minutes you might have encountered one of the following behaviors:
- unresponsive portal or sessions for devices on ui5 or ui7
- wiki and forum fully inaccessible
- failing or lagging events and notification

The issue has been fixed and everything is running smooth again.

Our apologies for any inconvenience this degradation in performance may cause.

As always, should you have any questions, comments, or concerns, please email us at


Network Operations Team
Vera Control, Ltd. ▾ Smarter Home Control ▾ +1 (866) 966-2272
Posted Apr 06, 2019 - 18:00 PDT
This incident affected: Portal (Modern - UI7) (Login & User Accounts, Events, Logs, Remote Access, Storage Servers) and Portal (Legacy - UI5) (Login & User Accounts, Events, Logs, Remote Access, Storage Servers).