Vera™ ▾ Platform Status
Investigating - Due to a large amount of logins and a possible DDoS attack our UI7 platform is responding with delay.
Aug 25, 13:44 PDT

About This Site

This page provides a dashboard of real-time and historical data on system performance from our Network Operations Center, where we monitor the status of all features, components, and services on the Vera Control Platform. In the event there is a disruption in service, incident notes will be updated here. Use the simple “Subscribe to Updates” button above to automatically receive alerts and stay informed of any issues, as they happen.

APIs Operational
3rd Party Developer APIs ? Operational
Central Monitoring Service Operational
Customer Call Center ? Operational
Wireless Backup Network ? Operational
Customer Care ? Operational
Support Ticket and Helpdesk Software (Desk.com) ? Operational
Email (Google Apps) Operational
Incoming Phone Calls (Talkdesk) Operational
Outgoing Phone Calls (Talkdesk) Operational
Voicemail (Talkdesk) Operational
Energy Management Operational
ERGY 2.0 Energy Manager Service ? Operational
Mobile ? Operational
Login Operational
Event Servers Operational
Remote Access Operational
Storage Servers Operational
Notification Services Operational
Email Notifications Operational
Push Notifications Operational
SMS Notifications Operational
Portal (Legacy - UI5) ? Operational
Login & User Accounts Operational
Events Operational
Logs Operational
Remote Access Operational
Storage Servers Operational
Portal (Modern - UI7) ? Degraded Performance
Login & User Accounts Degraded Performance
Events Degraded Performance
Logs Operational
Remote Access Operational
Storage Servers Degraded Performance
Websites Operational
http://apps.mios.com Operational
http://forum.micasaverde.com Operational
http://www.getvera.com Operational
https://shop.getvera.com Operational
http://support.getvera.com Operational
https://download.mios.com Operational
Operational
Degraded Performance
Partial Outage
Major Outage
System Metrics Month Week Day
Apps Uptime ?
Fetching
Community Uptime ?
Fetching
Portal Uptime (Legacy - UI5) ?
Fetching
Portal Response Time (Legacy - UI5) ?
Fetching
Portal Uptime (Modern - UI7) ?
Fetching
Portal Response Time (Modern - UI7) ?
Fetching
Shop Uptime ?
Fetching
Support Uptime ?
Fetching
Website Uptime ?
Fetching
Past Incidents
Aug 24, 2016
Resolved - This incident has been resolved.
Aug 24, 07:47 PDT
Monitoring - Though we were able to get the system to a more stable state, some of you might see the EULA while logging in through the portal.

As always, should you have any questions, comments, or concerns, please email us at support@getvera.com.

Sincerely,

Network Operations Team
Vera Control, Ltd. ▾ Smarter Home Control
www.getvera.comstatus@getvera.com ▾ +1 (866) 966-2272
Aug 18, 09:43 PDT
Identified - Our servers are experiencing high traffic load and you might not be able to login to portal page.

Our apologies for any inconvenience this brief interruption in service may cause.

As always, should you have any questions, comments, or concerns, please email us at support@getvera.com.

Sincerely,

Network Operations Team
Vera Control, Ltd. ▾ Smarter Home Control
www.getvera.comstatus@getvera.com ▾ +1 (866) 966-2272
Aug 18, 07:42 PDT
Aug 23, 2016

No incidents reported.

Aug 22, 2016

No incidents reported.

Aug 21, 2016

No incidents reported.

Aug 20, 2016

No incidents reported.

Aug 19, 2016

No incidents reported.

Aug 17, 2016

No incidents reported.

Aug 16, 2016

No incidents reported.

Aug 15, 2016

No incidents reported.

Aug 14, 2016

No incidents reported.

Aug 13, 2016
Resolved - Platform is fully working.
Incident has been resolved.
Aug 13, 01:24 PDT
Monitoring - We have encountered a database bug that has caused a few smaller parts of one of our databases to go bad. This makes our platform a bit sluggish, as we are fixing the database in live mode, without taking the platform down.

This incident started at 04:30 UTC and will be closed by 09:30 UTC.
Until then, logging in to the platform and seeing events will be sluggish.
Upon being logged in, remotely accessing your gateway should rise no problems.

Our apologies for any inconvenience this degradation in performance may cause.

As always, should you have any questions, comments, or concerns, please email us at support@getvera.com.

Sincerely,

Network Operations Team
Vera Control, Ltd. ▾ Smarter Home Control
www.getvera.comstatus@getvera.com ▾ +1 (866) 966-2272
Aug 13, 00:59 PDT
Aug 12, 2016

No incidents reported.

Aug 11, 2016

No incidents reported.