Vera™ ▾ Platform Status
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 01:08 PST
Investigating - We are currently experiencing issues with one of our database servers. As a result controllers may not be correctly displayed on your dashboard.

Our apologies for any inconvenience this disruption in service may cause.

As always, should you have any questions, comments, or concerns, please email us at support@getvera.com.

Sincerely,

Network Operations Team
Vera Control, Ltd. ▾ Smarter Home Control
www.getvera.comstatus@getvera.com ▾ +1 (866) 966-2272
Nov 23, 23:44 PST

About This Site

This page provides a dashboard of real-time and historical data on system performance from our Network Operations Center, where we monitor the status of all features, components, and services on the Vera Control Platform. In the event there is a disruption in service, incident notes will be updated here. Use the simple “Subscribe to Updates” button above to automatically receive alerts and stay informed of any issues, as they happen.

APIs Operational
3rd Party Developer APIs ? Operational
Central Monitoring Service Operational
Customer Call Center ? Operational
Wireless Backup Network ? Operational
Customer Care ? Operational
Support Ticket and Helpdesk Software (Desk.com) ? Operational
Email (Google Apps) Operational
Incoming Phone Calls (Talkdesk) Operational
Outgoing Phone Calls (Talkdesk) Operational
Voicemail (Talkdesk) Operational
Energy Management Operational
ERGY 2.0 Energy Manager Service ? Operational
Mobile ? Operational
Login Operational
Event Servers Operational
Remote Access Degraded Performance
Storage Servers Operational
Notification Services Degraded Performance
Email Notifications Degraded Performance
Push Notifications Degraded Performance
SMS Notifications Degraded Performance
Portal (Legacy - UI5) ? Operational
Login & User Accounts Operational
Events Operational
Logs Operational
Remote Access Operational
Storage Servers Operational
Portal (Modern - UI7) ? Degraded Performance
Login & User Accounts Degraded Performance
Events Degraded Performance
Logs Operational
Remote Access Degraded Performance
Storage Servers Operational
Websites Operational
http://apps.mios.com Operational
http://forum.micasaverde.com Operational
http://www.getvera.com Operational
https://shop.getvera.com Operational
http://support.getvera.com Operational
https://download.mios.com Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Apps Uptime ?
Fetching
Community Uptime ?
Fetching
Portal Uptime (Legacy - UI5) ?
Fetching
Portal Response Time (Legacy - UI5) ?
Fetching
Portal Uptime (Modern - UI7) ?
Fetching
Portal Response Time (Modern - UI7) ?
Fetching
Shop Uptime ?
Fetching
Support Uptime ?
Fetching
Website Uptime ?
Fetching
Past Incidents
Dec 6, 2016

No incidents reported today.

Dec 5, 2016

No incidents reported.

Dec 4, 2016
Resolved - This incident has been resolved.
Dec 4, 05:02 PST
Investigating - We are experiencing some issues that are affecting location settings section from web UI.
Because of this some users might not be able to add new controllers to their accounts.

Our apologies for any inconvenience this degradation in performance may cause.

As always, should you have any questions, comments, or concerns, please email us at support@getvera.com.

Sincerely,

Network Operations Team
Vera Control, Ltd. ▾ Smarter Home Control
www.getvera.comstatus@getvera.com ▾ +1 (866) 966-2272
Nov 30, 14:23 PST
Dec 3, 2016

No incidents reported.

Dec 2, 2016

No incidents reported.

Dec 1, 2016

No incidents reported.

Nov 29, 2016

No incidents reported.

Nov 28, 2016

No incidents reported.

Nov 27, 2016

No incidents reported.

Nov 26, 2016

No incidents reported.

Nov 25, 2016

No incidents reported.

Nov 23, 2016
Resolved - This incident has been resolved.
Nov 23, 07:50 PST
Investigating - We are investigating an issue with one of our database server.

Our apologies for any inconvenience this degradation in performance may cause.

As always, should you have any questions, comments, or concerns, please email us at support@getvera.com.

Sincerely,

Network Operations Team
Vera Control, Ltd. ▾ Smarter Home Control
www.getvera.comstatus@getvera.com ▾ +1 (866) 966-2272
Nov 23, 05:08 PST
Nov 22, 2016

No incidents reported.