Vera™ ▾ Platform Status
All Systems Operational

About This Site

This page provides a dashboard of real-time and historical data on system performance from our Network Operations Center, where we monitor the status of all features, components, and services on the Vera Control Platform. In the event there is a disruption in service, incident notes will be updated here. Use the simple “Subscribe to Updates” button above to automatically receive alerts and stay informed of any issues, as they happen.

APIs Operational
3rd Party Developer APIs ? Operational
Central Monitoring Service Operational
Customer Call Center ? Operational
Wireless Backup Network ? Operational
Customer Care ? Operational
Support Ticket and Helpdesk Software (Desk.com) ? Operational
Email (Google Apps) Operational
Incoming Phone Calls (Talkdesk) Operational
Outgoing Phone Calls (Talkdesk) Operational
Voicemail (Talkdesk) Operational
Energy Management Operational
ERGY 2.0 Energy Manager Service ? Operational
Mobile ? Operational
Login Operational
Event Servers Operational
Remote Access Operational
Storage Servers Operational
Notification Services Operational
Email Notifications Operational
Push Notifications Operational
SMS Notifications Operational
Portal (Legacy - UI5) ? Operational
Login & User Accounts Operational
Events Operational
Logs Operational
Remote Access Operational
Storage Servers Operational
Portal (Modern - UI7) ? Operational
Login & User Accounts Operational
Events Operational
Logs Operational
Remote Access Operational
Storage Servers Operational
Websites Operational
http://apps.mios.com Operational
http://forum.micasaverde.com Operational
http://www.getvera.com Operational
https://shop.getvera.com Operational
http://support.getvera.com Operational
https://download.mios.com Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Migrate 1 UI5 relay server to new hardware

Our apologies for any inconvenience this brief degradation in performance may cause.

As always, should you have any questions, comments, or concerns, please email us at support@getvera.com.

Sincerely,

Network Operations Team
Vera Control, Ltd. ▾ Smarter Home Control
www.getvera.comstatus@getvera.com ▾ +1 (866) 966-2272
Posted on Jan 19, 05:59 PST
System Metrics Month Week Day
Apps Uptime ?
Fetching
Community Uptime ?
Fetching
Portal Uptime (Legacy - UI5) ?
Fetching
Portal Response Time (Legacy - UI5) ?
Fetching
Portal Uptime (Modern - UI7) ?
Fetching
Portal Response Time (Modern - UI7) ?
Fetching
Shop Uptime ?
Fetching
Support Uptime ?
Fetching
Website Uptime ?
Fetching
Past Incidents
Jan 19, 2017

No incidents reported today.

Jan 18, 2017

No incidents reported.

Jan 17, 2017
Resolved - This incident has been resolved.
Jan 17, 03:52 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 17, 03:42 PST
Identified - We are experiencing DNS issues and you may not be able to access some sites bellonging to our platform.
We are working hard to fix this as soon as possible.

Our apologies for any inconvenience this disruption in service may cause.

As always, should you have any questions, comments, or concerns, please email us at support@getvera.com.

Sincerely,

Network Operations Team
Vera Control, Ltd. ▾ Smarter Home Control
www.getvera.comstatus@getvera.com ▾ +1 (866) 966-2272
Jan 17, 03:30 PST
Jan 16, 2017

No incidents reported.

Jan 15, 2017

No incidents reported.

Jan 14, 2017

No incidents reported.

Jan 13, 2017

No incidents reported.

Jan 12, 2017

No incidents reported.

Jan 11, 2017
Resolved - This incident has been resolved.
Jan 11, 08:35 PST
Identified - Due to heavy load on our EU relay servers you might not be able to access your controller(s).
We are working hard to fix this issue.

Our apologies for any inconvenience this incident has cause.

As always, should you have any questions, comments, or concerns, please email us at support@getvera.com.

Sincerely,

Network Operations Team
Vera Control, Ltd. ▾ Smarter Home Control
www.getvera.comstatus@getvera.com ▾ +1 (866) 966-2272
Jan 11, 08:26 PST
Jan 10, 2017

No incidents reported.

Jan 9, 2017

No incidents reported.

Jan 8, 2017

No incidents reported.

Jan 7, 2017

No incidents reported.

Jan 6, 2017

No incidents reported.

Jan 5, 2017

No incidents reported.